Welcome to SummitEdge Systems. These Terms of Service govern your use of our website and the services we provide. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our website or services. SummitEdge Systems is a service provided by FWP Bigtime.
1. Acceptance of Terms
By accessing and using the SummitEdge Systems website (the Site) and the services offered through it, you accept and agree to be bound by these Terms of Service and all applicable laws and regulations. If you are using the Site or services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these terms. These terms apply to all visitors, users, and others who access or use the Site and services.
2. Description of Services
SummitEdge Systems provides enterprise IT consulting, cloud infrastructure management, cybersecurity services, custom software development, data analytics, IT infrastructure management, and digital transformation consulting. The specific scope, deliverables, timelines, and fees for any service engagement will be defined in a separate Statement of Work (SOW) or Service Agreement executed between SummitEdge Systems and the client. These Terms of Service govern the general use of our website and form the baseline framework for all client engagements.
Our consulting services include technology architecture reviews, cloud readiness assessments, security posture evaluations, infrastructure optimization studies, and digital maturity analyses. Each engagement begins with a discovery phase during which our consultants work closely with your team to understand your current environment, business objectives, constraints, and success criteria. Following the discovery phase, we present a detailed proposal outlining our recommended approach, expected outcomes, timeline, and fixed or time-and-materials pricing as agreed upon in advance.
SummitEdge Systems reserves the right to refuse service to any individual or organization for any reason not prohibited by applicable law. We may also subcontract certain elements of a service engagement to qualified third-party vendors, provided that SummitEdge Systems remains fully responsible for the quality and completion of all deliverables as specified in the applicable agreement.
3. User Responsibilities
As a user of our Site and services, you agree to:
- Provide accurate, current, and complete information when creating an account or submitting inquiries through our Site.
- Maintain the confidentiality of any account credentials and login information.
- Accept responsibility for all activities that occur under your account.
- Notify us immediately of any unauthorized use of your account or any other breach of security.
- Use the Site and services only for lawful purposes and in accordance with these Terms of Service.
- Not attempt to gain unauthorized access to any portion of the Site, our systems, or the systems of our clients.
- Not interfere with or disrupt the operation of the Site, our services, or the servers and networks that support them.
- Not upload or transmit viruses, malware, or any other malicious code through the Site.
- Not engage in any activity that imposes an unreasonable or disproportionately large load on our infrastructure.
- Comply with all applicable local, state, national, and international laws and regulations.
You are solely responsible for any content, messages, or information you transmit through the Site or our services. SummitEdge Systems reserves the right, but has no obligation, to monitor and review all user activity and content for compliance with these Terms. We may remove or disable access to any content that we determine, in our sole discretion, violates these Terms or applicable law. Failure by a user to comply with these responsibilities may result in immediate suspension or termination of access to the Site and services without refund.
4. Intellectual Property Rights
All content, materials, designs, logos, trademarks, graphics, and software code on the SummitEdge Systems website are the proprietary property of SummitEdge Systems, FWP Bigtime, or our licensors and are protected by United States and international intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any content from this Site without our prior written consent. Unless otherwise specified in a separate agreement, all custom software, code, configurations, and deliverables created by SummitEdge Systems for clients remain the intellectual property of SummitEdge Systems until full payment has been received, at which point ownership transfers to the client as specified in the applicable SOW.
5. Limitation of Liability
To the fullest extent permitted by applicable law, SummitEdge Systems, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Site or services; (ii) any conduct or content of any third party on the Site; (iii) any content obtained from the Site; or (iv) unauthorized access, use, or alteration of your transmissions or content. In no event shall the total liability of SummitEdge Systems exceed the amount paid by you, if any, for accessing the Site or the fees paid for the specific service giving rise to the claim during the twelve months prior to the event giving rise to the liability.
6. Disclaimer of Warranties
The Site and all content, materials, information, software, products, and services are provided on an as is and as available basis without any warranties of any kind, either express or implied. SummitEdge Systems expressly disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and course of dealing. We do not warrant that the Site will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Site or the servers that make it available are free of viruses or other harmful components. Any service engagement will be covered by specific warranties and service level agreements defined in the applicable SOW or Service Agreement.
No advice or information, whether oral or written, obtained by you from SummitEdge Systems or through the Site shall create any warranty not expressly stated in these Terms. SummitEdge Systems does not warrant that the results that may be obtained from the use of the Site or services will be effective, reliable, accurate, or meet your requirements. You acknowledge that SummitEdge Systems exercises no control over and accepts no responsibility for the content, products, or services offered by third parties through links on the Site or through advertisements displayed on the Site.
7. Indemnification
You agree to defend, indemnify, and hold harmless SummitEdge Systems, FWP Bigtime, and their respective officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys fees) arising from: (i) your use of and access to the Site; (ii) your violation of any term of these Terms of Service; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your use of the Site caused damage to a third party. This indemnification obligation will survive the termination of these Terms of Service and your use of the Site.
8. Service Level Agreements
For clients engaged under a managed services agreement, SummitEdge Systems provides service level commitments as defined in the specific agreement. Standard commitments include 99.9% infrastructure uptime, 4-hour response time for critical incidents during business hours, and 24-hour response time for standard support requests. Service credits and remedies for failure to meet these commitments are detailed in the applicable agreement. These SLAs apply only to clients with a current, paid service agreement in effect and do not extend to general website visitors or trial users.
Service level commitments are calculated on a monthly basis. Uptime calculations exclude scheduled maintenance windows, which will be communicated to clients at least seventy-two hours in advance. Critical incidents are defined as events that cause complete loss of a production service or significant degradation that materially impacts business operations. Standard support requests include feature inquiries, configuration changes, performance optimization requests, and non-critical troubleshooting. Emergency support is available on a 24/7 basis for clients who have purchased an enhanced support tier.
9. Confidentiality
Both SummitEdge Systems and our clients agree to maintain the confidentiality of all non-public information disclosed during the course of any business relationship. Confidential information includes but is not limited to business plans, technical data, financial information, client lists, software code, system configurations, security assessments, and any information marked as confidential or that a reasonable person would understand to be confidential. Each party agrees to use confidential information solely for the purpose of fulfilling obligations under the applicable agreement and to take reasonable measures to protect such information from unauthorized disclosure. This confidentiality obligation survives the termination of any agreement for a period of three years.
10. Termination
We reserve the right to terminate or suspend your access to the Site and services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms of Service. Upon termination, your right to use the Site will immediately cease. If you wish to terminate your account or service agreement, you may do so by providing written notice to SummitEdge Systems in accordance with the cancellation terms specified in your Service Agreement. Provisions of these Terms that by their nature should survive termination, including but not limited to intellectual property provisions, warranty disclaimers, indemnification, and limitations of liability, shall survive termination.
Either party may terminate a service agreement for convenience by providing at least ninety (90) days written notice to the other party. In the event of termination for convenience, the client shall pay all fees and expenses incurred through the effective date of termination, including non-cancellable commitments made on the clients behalf. SummitEdge Systems may terminate a service agreement immediately if the client fails to pay any amounts when due and does not cure such non-payment within fifteen (15) days after receiving written notice of the delinquency. Upon any termination, the client shall return or destroy all confidential information of SummitEdge Systems and certify such return or destruction in writing.
11. Payment Terms
Service fees are as set forth in the applicable SOW or Service Agreement. Unless otherwise specified, invoices are due within thirty (30) days of the invoice date. Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less. SummitEdge Systems reserves the right to suspend services for accounts that are more than thirty (30) days past due. Client shall reimburse SummitEdge Systems for all costs incurred in collecting any late payments, including reasonable attorneys fees. All fees are exclusive of applicable taxes, and client is responsible for paying all taxes, duties, and assessments arising from the services.
SummitEdge Systems accepts payment by wire transfer, ACH, credit card, and check. For credit card payments, a processing fee of 2.9% plus $0.30 per transaction will be added to the invoice total. All pricing is quoted in United States dollars unless otherwise specified. SummitEdge Systems reserves the right to adjust its standard pricing with thirty (30) days written notice, but any pricing changes will not affect existing SOWs or Service Agreements during their stated term. Any undisputed amounts not paid when due shall be subject to late fees as described above. In the event of a dispute regarding any invoice, the client must notify SummitEdge Systems in writing within fifteen (15) days of the invoice date, specifying the nature and amount of the disputed charge. The parties agree to work in good faith to resolve any billing disputes promptly.
12. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions. Any disputes arising under or relating to these Terms of Service or the use of the Site or services shall be resolved exclusively in the state or federal courts located in Utah County, Utah. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
13. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms of Service at any time. If a revision is material, we will try to provide at least thirty (30) days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Site after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Site or our services.
14. Entire Agreement
These Terms of Service, together with any SOW or Service Agreement executed between SummitEdge Systems and a client, and any policies referenced herein including the Privacy Policy, constitute the entire agreement between you and SummitEdge Systems regarding the use of the Site and services, superseding any prior agreements or understandings. If any provision of these Terms of Service is held to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
15. Contact Information
For questions about these Terms of Service, to request permissions for use of our content, or to provide feedback regarding our website or services, please contact us at:
SummitEdge Systems
500 S Oak Ln
Alpine, UT 84004
United States
Email: serve@fwbigtime.hair
Phone: +1 (984) 334-2604