SummitEdge Systems, operated by FWP Bigtime, is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or our services, or when you choose to participate in various activities related to the Site and our services. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site or our services.
Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. If you are using our cloud services or managed infrastructure, we may also collect technical metadata related to system performance and configuration.
Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
Data From Third Parties: Information we receive from third-party sources such as business partners, marketing agencies, social media platforms, and publicly available databases. This may include demographic data, contact information, and professional information that helps us better serve our clients and improve our service offerings.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your accounts and service subscriptions.
- Process your service requests and deliver the technology solutions you have engaged us to provide.
- Send you email notifications regarding your account, service updates, scheduled maintenance, and security alerts.
- Improve the functionality and user experience of our website and service platforms.
- Provide technical support and respond to your inquiries and service requests.
- Comply with legal and regulatory obligations applicable to our operations.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities.
- Send marketing and promotional communications that we believe may be of interest to you, subject to your communication preferences and applicable consent requirements.
- Generate anonymized aggregate data for internal business analysis and service improvement initiatives.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are contractually obligated to maintain the confidentiality of your information and may not use it for any purpose other than providing the services we have engaged them to perform.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company, FWP Bigtime, and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies through your browser settings, but be aware that such action could affect the availability and functionality of the Site.
We may also use analytics tools such as Google Analytics to collect information about your use of the Site. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects only the IP address assigned to you on the date you visit the Site, rather than your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise described in this policy. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. Data Security
We implement administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
Our security practices include encryption of data in transit using TLS 1.3 protocols, encryption of data at rest using AES-256, regular security audits and penetration testing conducted by independent third-party firms, access controls based on the principle of least privilege, multi-factor authentication for all administrative access, and employee security training programs conducted on a quarterly basis. We maintain incident response procedures and have a dedicated security team that monitors our systems 24 hours per day, 7 days per week for potential threats and vulnerabilities.
In the event of a data breach that affects your personal information, we will notify you without undue delay and provide details about the nature of the breach, the categories of information affected, the measures we have taken to address the breach, and recommendations for how you can protect yourself from potential harm. We maintain cyber liability insurance and participate in industry information-sharing initiatives to stay informed about emerging threats and best practices.
7. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information:
Access and Portability: You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used, and machine-readable format.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions such as compliance with legal obligations or the establishment and defense of legal claims.
Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
Objection to Processing: You have the right to object to our processing of your personal information where we are relying on a legitimate interest as the legal basis for processing.
Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.
8. Third-Party Websites
The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party website, you should inform yourself of the privacy policies and practices of the third party responsible for that website, and should take those steps necessary to protect your privacy.
We may also integrate with third-party service providers to enhance our service offerings, such as cloud hosting providers, analytics services, customer relationship management platforms, and communication tools. These third-party providers have their own privacy policies governing the use of your information. We encourage you to review the privacy policies of any third-party services we integrate with. SummitEdge Systems is not responsible for the content, privacy practices, or security of any third-party websites or services. The inclusion of a link on our Site does not imply endorsement of the linked site or service by SummitEdge Systems.
9. California Privacy Rights
If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). California residents have the right to request that we disclose what personal information we collect, use, and share about you. You also have the right to request deletion of your personal information and to opt out of the sale of your personal information. We do not sell your personal information to third parties. To exercise your California privacy rights, please submit a verifiable consumer request to us using the contact information provided below. We will acknowledge receipt of your request within 10 business days and respond within 45 calendar days.
California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at serve@fwbigtime.hair with California Shine the Light Request in the subject line. We will provide a list of the categories of personal information disclosed to third parties for direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of those third parties. This request may be made no more than once per calendar year.
We collect and use the following categories of personal information from California residents: identifiers such as name, email address, phone number, and postal address; commercial information such as records of services purchased; internet or electronic network activity such as browsing history and interaction with our Site; professional or employment-related information; and inferences drawn from any of the above to create a profile reflecting preferences and characteristics. We retain this information for the time periods specified in the Data Retention section of this policy.
10. International Data Transfers
SummitEdge Systems operates primarily in the United States. If you are accessing our Site or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection laws and regulations in the United States may differ from those in your country of residence. By using our Site and services, you consent to the transfer of your information to the United States. We take appropriate safeguards, including implementing Standard Contractual Clauses where required, to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws.
11. Childrens Privacy
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us immediately using the contact information provided below.
We comply with the Childrens Online Privacy Protection Act (COPPA) and similar laws in other jurisdictions that regulate the collection of personal information from minors. We do not use the Site to knowingly solicit data from or market to children under the age of 18. In the event that we inadvertently collect personal information from a child without verified parental consent, we will delete that information as promptly as possible. Parents and legal guardians who believe that their child has provided us with personal information without their consent should contact us immediately so that we can take appropriate action.
If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact our Privacy Officer at serve@fwbigtime.hair. We will take the necessary steps to remove that information from our systems within a reasonable timeframe. We encourage parents to monitor their childrens online activities and to instruct them never to provide personal information on any website without parental permission. We also recommend that parents familiarize themselves with the privacy settings and tools available on their childrens browsers and devices to further protect their personal information online.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices, legal requirements, or operational considerations. When we make changes, we will revise the last updated date at the top of this policy. We may also notify you of material changes by posting a prominent notice on our website or by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
If we make material changes that significantly affect how we handle your personal information, we will provide a more prominent notice, such as a pop-up notification on our website or an email sent to the primary email address associated with your account. We will seek your consent where required by applicable law. Material changes may include, but are not limited to, changes in the categories of personal information we collect, changes in the purposes for which we process your information, or changes in the third parties with whom we share your information.
13. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
SummitEdge Systems
Attn: Privacy Officer
500 S Oak Ln
Alpine, UT 84004
United States
Email: serve@fwbigtime.hair
Phone: +1 (984) 334-2604
This Privacy Policy was prepared with reference to industry best practices and applicable data protection regulations including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This policy is administered by SummitEdge Systems, a service of FWP Bigtime.